Refund policy
Returns & Refunds
We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.
To be eligible, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You’ll also need proof of purchase.
To start a return, contact us at hello@stepbystepclothes.com with your order details.
If your return is accepted, we’ll provide instructions on how and where to send your item.
Please note: customers are responsible for return shipping costs unless the item is faulty.
We do not accept returns on sale items or gift cards.
Exchanges
The fastest way to exchange an item is to return the original item and place a new order once your return is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Items must be returned in the same condition — unworn, unused, with tags, and in original packaging, along with proof of purchase.
Refunds
Once your return is received and inspected, we’ll notify you if your refund is approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note it may take additional time for your bank or card provider to complete the transaction.
If more than 28 days have passed since your return was approved, contact us at hello@stepbystepclothes.com.